James Home Service Guarantee

We make no secret of the fact that making customer service our number one priority is how we’ve managed to grow from a small business into a large international franchise network, and we’re determined to keep it that way.

So here’s our GOLD MEDAL SERVICE GUARANTEE:

In the unlikely event that you have any cause for dissatisfaction with the service provided, please call us within seven days and we will happily come again to rectify any service problems, absolutely free of charge.

[NB - In the case of pest control services (available in Queensland only) we also offer a six month guarantee on our cockroach, ant and silverfish treatments.]

Of course, we also love hearing your positive feedback.

Your comments are always welcome, either directly to your service representative, or anonymously by telephone or to our website. Remember, our goal is to make your life easier!