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James' Home Services as Featured in the Brisbane Times

James’ Adds Geotagging Technology – Brisbane Times

James’ Home Services service allocation platform as featured in the Brisbane Times.

James Home Services has implemented their Service Allocation Platform which uses geotagging to immediately alert a customer and the nearest franchisee about a job – whether it be interior cleaning, mowing, pet grooming or other James’ services.

James’ Home Services has set a high bar when it comes to customer lead to franchisee delivery times and everyone is talking about it. With a focus is on delivering the broadest range of domestic services that save valuable time and money, the key lies not only in providing high quality end services, but also ensuring a Gold Medal Service is provided to our fantastic James’ franchisees.

Since the purchase of the company in 2015, James’ Home Services is today completely re-structured. Now new business software for franchisees, state-of-the-art lead capturing systems, and business operations guided by impeccable business ethics and corporate responsibility, the company is clearly rising through the ranks to reflect the home service empire it once was.

Find out more about James’ Home Services geotagging technology with the story published in the Brisbane Times:

“Support for our franchisees has always been my top priority and we are now industry leaders when it comes to how we receive customer enquiries and how we pass those jobs on to our franchisees. Time is of the essence when it comes to dealing with customers.

“The texts and emails to our franchisees, and back to our customers, are almost instant thanks to this system. If we can’t do a job, the regional franchisor knows straight away. This equips regional franchisors with anonymous local data so they have a better understanding of the service opportunities in their region.” Mr Dowling said his company’s biggest concern was not being able to service all of the enquiries coming in from customers around Australia.

“Since I’ve taken over the helm, we’ve made fundamental changes to the business, and our customers are clearly noticing,” said Mr Dowling, who purchased the company in October 2015.

“We’ve been investing in the company’s infrastructure and we’ve seen a surge in the number of customers making enquiries for service.

“We need more franchisees around the country to meet the needs of the community. Almost half of our customer enquiries go ‘unserviceable’ as we don’t always have franchisees in the local area able to undertake the work being asked of us…” (Brisbane Times, 29th of March 2017).

Want to see the full story? Read it online here.

Thinking of buying a franchise with no experience? Find out what it’s like to own a James Franchise by watching the video below.

For more information about becoming a James’ Home Services franchisee or regional franchisor, contact our friendly team today on 1800 1JAMES or complete the franchise enquiry form on this page.

Our professional services include:

  • Carpet cleaning, from deep old stains to wine spills from the night before
  • Pest control services and extermination
  • Professional car detailing services
  • Home and office cleaning
  • Lawn mowing and garden care
  • Pet grooming and dog washing services
  • Window cleaning and exterior cleaning duties
  • Pool and Spa Care
  • and more services coming soon from the James' Home Services team.

To find out more please contact us and one of our representatives will be happy to help you.

Franchise Council Of Australia Member
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PO Box 5099 Cairns QLD 4870
Book A Quote 1800 152 637
Enquire about Becoming a Franchisee 1800 497 086

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