James' Home Services as Featured in the Brisbane Times
James’ Home Services has set a high bar when it comes to customer lead to franchisee delivery times and everyone is talking about it. With a focus is on delivering the broadest range of domestic services that save valuable time and money, the key lies not only in providing high quality end services, but also ensuring a Gold Medal Service is provided to our fantastic James’ franchisees.
Since the purchase of the company in 2015, James’ Home Services is today completely re-structured. Now new business software for franchisees, state-of-the-art lead capturing systems, and business operations guided by impeccable business ethics and corporate responsibility, the company is clearly rising through the ranks to reflect the home service empire it once was.
“Support for our franchisees has always been my top priority and we are now industry leaders when it comes to how we receive customer enquiries and how we pass those jobs on to our franchisees. Time is of the essence when it comes to dealing with customers.
“The texts and emails to our franchisees, and back to our customers, are almost instant thanks to this system. If we can’t do a job, the regional franchisor knows straight away. This equips regional franchisors with anonymous local data so they have a better understanding of the service opportunities in their region.” Mr Dowling said his company’s biggest concern was not being able to service all of the enquiries coming in from customers around Australia.
“Since I’ve taken over the helm, we’ve made fundamental changes to the business, and our customers are clearly noticing,” said Mr Dowling, who purchased the company in October 2015.
“We’ve been investing in the company’s infrastructure and we’ve seen a surge in the number of customers making enquiries for service.
“We need more franchisees around the country to meet the needs of the community. Almost half of our customer enquiries go ‘unserviceable’ as we don’t always have franchisees in the local area able to undertake the work being asked of us…” (Brisbane Times, 29th of March 2017).
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For more information about becoming a James’ Home Services franchisee or regional franchisor, contact our friendly team today on 1800 1JAMES or complete the franchise enquiry form on this page.
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