1.0 Intention of Policy
James’ Home Services respects the privacy of all people including all James Home Services head office staff and contractors, Regional Franchisors and their staff and contractors, Franchisees and their staff and contractors and users of our services. James’ Home Services is committed to safeguarding the personal information that is provided. James’ Home Services adheres to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (“the Privacy Act”) and the Privacy Amendment Act 2000 (Cth).
Privacy means the right to:
Confidentiality means the protection of Personal Information.
Personal Information, as defined in the Privacy Act, means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
NDIS means National Disability Insurance Scheme.
Sensitive Information means:
that is also personal information; or
It may be necessary in some circumstances for James’ Home Services to collect some forms of Personal Information about a person to ensure the highest quality of services are provided to our clients and customers.
Personal Information regarding James’ Homes Services’ employees, independent contractors, franchisees’ or regional franchisors are collected for administrative and workplace health and safety purposes.
James’ Home Services will only collect and release Personal Information with consent, as permitted by law or in a de-identified aggregated manner.
All persons operating within the James’ Home Services’ franchise network have a responsibility to ensure that Personal Information is handled in a manner that complies with this policy.
4.0. Third parties
Where reasonable and practicable to do so, James’ Home Services will collect Personal Information only from you. However, in some circumstances we may be provided with information by third parties. Where this occurs, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
5.0. Personal Information collected by James Home Services
The Personal Information that James’ Home Services may request will depend on the nature of our relationship with that person. For example, whether the person is a client, customer, a NDIS participant, an employee, an independent contractor, franchisee or regional franchisor.
Examples of Personal Information we may collect include:
6.0. Purpose for collecting, holding, using and disclosing Personal Information
James’ Home Servicers only collects Personal Information for purposes directly related to our activities such as:
James’ Home Services may also collect Personal Information in its normal communications, including when a person:
7.0. Disclosure of Personal Information
James’ Home Services only holds Personal Information for the primary purpose it was given. We may share your Personal Information with other parties including:
James’ Home Services does not disclose Personal Information to third parties for the purpose of allowing them to send marketing material to you. However, we may share non-personal, de-identified or aggregated information with select third parties for research, development, analytics or promotional purposes other than direct marketing.
8.0. Storage and protection of Personal Information
James’ Home Services takes steps to ensure that your Personal Information is stored in a manner that reasonably protects it from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include moderated access to information.
When Personal Information is no longer required by James’ Home Services, it is destroyed, deleted or de-identified in a secure manner, unless James’ Home Services is required by law to keep the information.
9.0. Access to Personal Information
Australian privacy laws allow you a general right to access your Personal Information. Where you request access to Personal Information held by James’ Home Services, we will grant access within 30 days of the request being made, in writing, unless a valid reason to not provide access exists.
An example of a valid reason to not provide access may include:
10.1. Master Franchisor
The Master Franchisor is responsible for ensuring that:
10.2. Regional Franchisors & Regional Managers
Regional franchisors and regional managers are responsible for ensuring:
10.3. Franchisees & their staff and contractors
Franchisees and their staff and contractors are responsible for ensuring that they comply with the terms of this policy.
This policy applies to all James’ Home Services employees. Employees must read, understand and comply with this policy when process Personal Information and Sensitive Information on our behalf.
Compliance with this policy is mandatory.
11.0. Breaches of the policy
James’ Home Services personnel who have access to Personal and Sensitive Information in the course of their duties are bound to the requirements under the Privacy Act.
Breaches of the Privacy Act by James’ Home Services personnel will be dealt with in accordance with the James’ Home Services’ Code of Conduct.
You may notify us of any complaint you may have about our handling of your Personal Information.
All complaints must be in writing and directed to:
James’ Home Services Australia Pty Ltd
PO Box 5099
Cairns QLD 4870
Any complaint or concern will be investigated by the client manager in consultation with the managing director of James’ Home Services.
We will endeavour to reply to you within 30 days of receipt of the complaint and, where appropriate, will advise you of the general reasons for the outcome of the complaint.
If you are not satisfied with the outcome of your complaint, you may refer your complaint to the Office of the Australian Information Commissioner by calling 1300 363 992 or by email: email@example.com.
13.0. Relevant References
14.0. Version Control
4 March 2021
1 July 2021